HOW TO...

Buy on-line:
- Buy on-line
- Cart
- Options display cart
- Minimum Order
- Confirm of order
- Payment
- Postage and delivery
- Cancel order

Register on the web site:
- How to register
- Login
- Password
- e-mail address
- Newsletter
- change personal data

Using the search engine:
- search engine

Receiving the code promotion:
- Code promotion

Solving_problems:
- Visualize protected pages

Faq
- Frequently asked question

PURCHASE ON-LINE
From the site you can buy on-line the products of BV and pay immediately the postman, at the delivery of the parcel.
Products are organized in categories based on the functionality and used. Under the photo of each product there are the buttons "cards" (with a more detailed description of the product and an enlarge photo ) and "Add" to insert the product inside the cart and go on with the purchase.

The button "Add" allow to enter the product inside the cart.

Remember, until the confirmation of payment information you can always change your mind on the type of product and quantity. Here there's a scheme phases to complete the purchase:
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CART
The cart is the section of the site in which put the products you want to buy.

Everytime you press the Add button products are included in this section that you can see in every moment of your navigation clicking on the bar left the voice Go to cart

At the top of your shopping cart you are offered some of the tributes that you can find in the section "Check out the tributes" in the left bar or clicking at the top of the cart the voice "See them all "

Any tribute can be GRATIS or request a little contribution cost.

For each product in the cart is possible change the quantity or remove it permanently.

To conclude the purchase must have reached the minimum required for order (indicated at the top of the cart) and press the taste "Conclude the purchase"
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VIEWING OPTIONS CART
Do you want to avoid seeing your shopping cart whenever you add a product?
Check this box and the next time that you insert a product it won't come into cart.
Do it simply click in the box cart of the left bar.
Removing the check from this box back to see the truck at every product placement.
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MINIMUM ORDER
The minimum order amount is that indicated in the cart excluding postage and any contributions.
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CONFIRMS OF ORDER
Once you are re-page inclusion of personal data, if close to one or more fields appears some error message, we recommend that you check the data entered or fill out the required fields and to tell if evidence other problems.
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PAYMENT

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POSTAGE AND DELIVERY
Postage costs they are about $9.90 for the contribution, definitive for both type of payment.
TheTimes of delivery are about 10-12 days from the date of the order.
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CANCEL ORDER
If you have change your mind and you want cancel the order already sent: enter in My BV, so enter into the service"The archive of your orders".
Here you can control the status of your order: find the order you want to cancel in the data order column, and check the column Status of the order. If happens the inscription "in Serving" click on "Cancel Order" and you can cancel it..
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HOW TO REGISTER
Bottega Verde.it is an e-commerce web site and needs client's data in order to offer a quality service.
To register and enjoy the benefits and services provided by Bottega Verde is necessary to supply personal data.
With your registration will be entitled to access to a section reserved by name My BV in which you will find:
For more information about personal information, please visit the Privacy.
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LOGIN
As a conseguence of the registration it will be possible enter in your own reserved area My BV only indicating email and password.

If you want to be recognized at its Web site without having to enter email and password is possible check the item "Remember me" with the cookies of your browser-enabled, that will allow you, not having ever, for that computer, insert email and password and even shipping information of your package, unless you have not clicked on "logout". In this case, at the next login, you should check again the voice "Remember me".

The only information that will not be kept on, will be that of your credit card.
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PASSWORD
To register to the site is necessary to provide a personal password. It's a secret word of about four letters (code word or invented) and is requests during the registration phase, with personal data and e-mail addres.
The union of e-mail address and passwordit gives security to registration and these data are required whenever it is necessary to being recognised from the site.
The password is strictly personal: choose one that you remember and not easily communicate it to anyone.
If your password is forgotten, you can request the postponement by clicking the voice "Password forgotten?"
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E-MAIL ADDRESS
To Register on the web site is foundamental to provide the e-mail address you use to receive e-mail messages (ex.hotmail, yahoo....) and associate a password (to ensure exclusivity of registration).
The e-mail address must be characterised also by the symbol @ for example "mario.rossi@libero.it".
If you don't have an e-mail address activate it and then you can register on BV (on the market there are free services). Indeed, the e-mail is indispensable for communications between registered and the site.

IMPORTANT: during recording write e-mails correctly: ex. there must be no space between the fields (eg name and ISPs) and there must be the endpoint (for example, xxxx@yahoo.it.).

To change your e-mail address enter directly into MY BV with your old address, go on Personals Data, Review the field to your email to replace and then click on Confirmation changes.
From that moment you can enter our site with your new address.
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BottegaVerde.it sends to those who are registered with the site newsletter offers commercial and informative. During registration you decide customization newsletters that you can modify later.
For personalize, the service must be logged.You can click on " Profilo mail " which is located in the bar left or go to section "My BV" then click the voice "email profile ".

To stop receiving newsletters enters the section My BV - Profile e-mail, scroll to "no" for all fields and click on "Edit".
Automatically you will be removed from mailing list.
In this manner does no longer receive promotional e-mail from us, but your registration is still active and will be able to carry out orders and join the "Registration Area" by your login and your password.
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EDIT PERSONAL DATA
To change the personal data must be logged. You can click on "personal data" on the left bar or go to section "My BV " and from here to the page of "Personal Data". So it's just change the fields that You want (indirizzo, numero di telefono ecc)...
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SEARCH ENGINE
To find the site your favorite product, use the search engine.
It 'a very useful tool.
You can search for products on the basis of: When you have searched you can order resulting products by price, news and tender.

How does the engine works?
Is very simple: put in the space the codeor the product name; if you don't know them uses oneor two words that can describe the product you find separed by space (for example, "Cream hands").
ATTENTION: put the words separated by space but not to add other signs as"+,",%".
After a short wait on the computer screen appear the result of your research.

The results that you found not satisfy you?
Click on the item in fund for EXTEND IT: extracts all the products that are somehow linked to keywords you enter. For example, in this case, with the keyword "hair dry" Research will result in all products that contain the word "hair dry" in the Description schede of the product as how uses it on dry hair.

You can then sort the results based on news or on the basis of offers!
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PROMOTION CODE
What is the promotion code?
This is a special code that entitles you to discounts, special offers and confidential priced products offer and much more.

How to receive it?
You can receive in many ways, by participating in our online games, making our tests, because it was good customers.
The important thing is to participate in the activities of Bottega Verde.it and certainly receive a promotion code.
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TO SOLVE PROBLEMS OF :

DISPLAY OF PAGES PROTECTED
If you have trouble seeing pages protected, namely those who have the"https" at the place of the more common "http" and it happens the message "IMPOSSIBLE TO VIEW THIS PAGE", the problem can be caused by a not correct function on your browser.
Check if you click in Explorer on Item Strumenti - Internet Options then in the section Advanced, you have checked the voices"Usa SSL 2.0" and "Usa SSL 3.0"
These two options are needed to enable the programme to view secure pages.
If these two options are already activated and the problem persists, call us as soon as possible.
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FAQ

Generic questions
1. The orders via the Internet are safe?
2. How is sent my spending online?
3. What does it mean 'Satisfied or refund Superwarranty' ?
4. How much I have to inspect the goods and return it?
5. Is it possible to request the dispatch of the parcel abroad?
6. What can I do to know the balance and validity of the points on my paper fidelity?

Technical questions
1. How can I pay my product orders?
2. What is the least I can spend in order to place an order?
3. How much does amount the shipping costs of my package?
4. How long will I receive my package Bottega Verde?
5. The products have a deadline and what does the new symbol that appears on the packaging means?

I didn't find the answer I was searching Click here



General questions

1. The orders via the Internet are safe?

Absolutely yes.
All information relating to your order, your personal data and your credit card details are strictly protected. Bottega Verde indeed adopts the most advanced standards in data transfer and access to information. For payments by credit card: financial information (card number, expiry date, etc..) Are transferred in encrypted format.

2. How is sent my spending online?

The Bottega Verde parcels are shipped with POSTE ITALIANE which in turn use a courier SDA, or through a PRIVATE CORRIERE Remember that to optimize the delivery of your package is very important to tell with accuracy of your data and especially the name that appears on the bell of your home!

3. What does it mean 'Satisfied or refund Superwarranty'?

It means that if you were not fully satisfied with your purchases, because the product you've chosen does not match the description, you can return the goods received with a simple package ordinary.
We strive to replace the product or, at your request, to pay the amount.

4. How much time to inspect the goods and return it ?

To take advantage of 'Satisfied or refund Superwarranty' can give back the goods WITHIN 30 DAYS FROM THE RECEIPT of your Bottega Verde's package.

5. Is it possible to request the dispatch of the parcel abroad?

Yes. By the site www.bottegaverde.eu is possible to require and order products in all over the Europe.

6. What can I do to know the balance and validity of the points on my paper fidelity?

Go on MY BV and makes a login
nce you are in your reserved area, from the menù choose and click on:
your fidelity card
It will happen a window with a space in which you will enter the code of your card.
Press enter at that time you can visualize the validity and the balance of the points


points can also be hoarded by buying on-line?
The promotion is an exclusivity of Bottega Verde shops and only the purchases made in a shop are valid to acquire new points.
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Technical questions

1. How can I pay my product order?



2. What is the least I can spend in order to place an order ?

The lowest value that gives you the possibility to take part in ours initiatives and discounts is that indicated in your shop cart.

3.How much does amount the shipping costs of my package?

To receive yours beauty purchases directly at home you must add to the amount of your order only $9.90 of shipping costs.

4. How long will I receive my package Bottega Verde?

within approximately 10/12 working days will come directly to your home the BV package, in the case of there was no one to withdraw, you will be left into the letter box the notice of attempted delivery.

5. The products have a deadline and what does the new symbol that appears on the packaging means?
Expiration date is mandatory, with month/year reference, for all the cosmetics do not have a duration higher than 30 months. For Bottega Verde products that, by means of accelerated ageing tests and microbiological tests, ensure that the cosmetic duration is higher than 30 months, we provide the introduction of PAO (post opening period) with the starting date of 11th March 2005, using the symbol of an open jar it shows how many months you can use the product in total security, after the opening. Thus, paying attention to your health and to your satisfaction, we suggest that you use the products following the indications of the PAO symbol.
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